UPCASE – Method for self-assessing the capability of the usability process in small organizations

One of the best ways for an organization to start a software process improvement program is performing a process assessment. These assessments are typically performed by external assessors. Yet, an alternative for companies seeking for lighter assessments, especially small organizations, are self-assessments that can be carried out by the organization itself to assess the capability of its own process.

With this objective, UPCASE has been developed. UPCASE  is a method for self-assessing the capability of the usability process in small organizations. It is composed of a Process reference model (PRM), measurement framework and Process assessment model (PAM).  UPCASE has been developed based on ISO/IEC 29110-3, ISO 15504-4 and ISO/IEC 18529.

The purpose of the assessment process is to systematically guide the process assessment activities. Based on ISO/IEC 29110-3, the UPCASE assessment process is composed by four phases.








The realization of an UPCASE assessment is supported by an online tool.

More information:

LACERDA, T. C.; GRESSE VON WANGENHEIM, C.; HAUCK, J. C. R.; SALVIANO, C. F. UPCASE – A Method for Self-assessing the Capability of the Usability Process in Small Organizations v1.0.  INCoD/GQS.09.2017.E, INCoD/UFSC, Florinaópolis, Brazil, 2017.

LACERDA, T. C.; GRESSE VON WANGENHEIM, C. A Systematic Literature Review of Usability Capability/Maturity Models. Computer Standards & Interfaces. In Press, June 2017.